At our online shoe store, we want you to be completely satisfied with your purchase. If you need to cancel your order or request a refund, please review our policy below:
Cancellation Policy:
You can cancel your order within 24 hours of placing it. After 24 hours, we cannot guarantee that your order can be cancelled as it may have already been processed and shipped.
To cancel your order, please contact our customer service team by email or phone and provide your order number and reason for cancellation.
If your order has already been processed and shipped, you will need to return the items in accordance with our return policy.
Refund Policy:
If you are not satisfied with your purchase, you may return the item(s) for a refund within 30 days of receiving your order.
To be eligible for a refund, the item(s) must be in new, unused condition with the original packaging intact.
To request a refund, please contact our customer service team by email or phone and provide your order number and reason for the return.
Once we receive the returned item(s), we will inspect them and process the refund within 7 business days. The refund will be issued in the original form of payment.
Please note that shipping costs are non-refundable, and you will be responsible for the cost of return shipping.
We reserve the right to refuse refunds for any items that have been worn or damaged.
We strive to provide high-quality products and exceptional customer service. If you have any questions or concerns about our cancellation and refund policy, please contact us.